Privacy Policy

PRIVACY POLICY

This Privacy Policy discloses the privacy practices for gethigherstandards.com (our “Website”), as well as related products we may offer to you. Specifically, this Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information. Higher Standard Enterprises, LLC (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. Please read the information below to learn the following regarding your use of our Website:

1. What information this policy applies to;
2. What information we collect from you;
3. How we collect your information and use that information;
4. How cookies are used to collect information;
5. How we use your information;
6. With whom do we share your information;
7. What choices you have regarding the collection and use of your information;
8. How you can update, correct, or delete your Personally Identifiable Information;
9. What security measures we take with your Personally Identifiable Information; 
10. Anything else you should know about your privacy on our Website; and
11. Your California Privacy Rights. 

You acknowledge that this Privacy Policy is designed to be read in connection with the Website’s Terms and Conditions of Use, and that by accessing or using our Website, you consent to be bound by the Website’s terms and conditions, as well as this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and by updating any privacy information on this page. Your continued use of the Website and or products available through this Website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) your agreement to abide and be bound by that Privacy Policy. 

If you have any questions about this Privacy Policy, please feel free to contact us at: hello@gethigherstandards.com.

IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

1.     The Information This Policy Applies To:

This policy applies to information We collect:

(a)   On this Website;

(b)  In email, text and other electronic messages between you and this Website;

(c)   When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy;

It does not apply to information collected by:

(a)   Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or 

(b)  Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

 

2.     Types of Information We Collect

In order to better provide you with our numerous products, we collect two types of information about our users: Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Website, including, but not limited to registering for an account, downloading or purchasing a product or service, submitting content and/or posting content in the user forums, or sending us feedback, we may ask you to provide certain information about yourself.

Examples of PII may include your first and last name, email address, mailing address (including zip code), employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the Website, you may be asked to provide a credit card number or bank account/financial information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and the other as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. 

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Website and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Website, what browser you are using, and your Internet Protocol (“IP”) address.

3.     How We Collect Information

We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Website. These may include: 

(a)   registering for an account on our Website; 

(b)  subscribing to our services or requesting further services;

(b) entering a sweepstakes or contest sponsored by us or one of our partners; 

(c) signing up for special offers from selected third parties; 

(d) sending us a message; 

(e) submitting a form or transmitting other information by telephone or letter, or 

(f) submitting your credit card or other payment information when ordering and purchasing products and services on our Website;

(g) your search queries on our Website. 

 

We may also collect information from you at other points on our site that state that such information is being collected.

 

4.     Cookies

When you use our Website, we will store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Website. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the products we make available to you. However, we do not use cookies to track your browsing behaviors.

We may also use an outside advertising partner to display banner advertisements on our Website. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party advertising partners with any of your PII or information about your purchases. We and our third-party ad server will collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular ad. Other advertisers may also place banner ads on our Website in the same manner as above, but we will not disclose any PII to them.

5.     How We Use Your Information

We will primarily use your PII to provide product or service offerings to you. We will also use certain forms of PII to enhance the operation of our Website, improve our internal marketing and promotional efforts, statistically analyze Website use, improve our product and service offerings, and customize our Website’s content, layout, and services, to provide you with notices about your account, including expiration and renewal notices, in any other way we may describe when you provide the information or to fulfill any purpose for which you provide it, and for any other purpose with your consent. Finally, we may use your PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Website Terms of Use, and this Privacy Policy.

We may also collect,  or our third-party advertising partners may collect, certain Non-Personally Identifiable Information. For example, we may use your IP address to diagnose problems with our servers, software, or to administer our Website and to gather demographic information. Our third-party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at our Website.

6.     Disclosure of Information

We will not sell, trade, or rent your PII to others. We do not share PII or any other information you provide to us for cross-context behavioral advertising, which is the targeting of advertising to a consumer based on the consumer’s PII obtained from the consumers’ online activity across numerous websites. We do provide some of our products through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, to deliver products or services to you, or for any other purpose disclosed by us and consented to by you when you provide the information. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Website; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.

We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information We collect from you. Other sites accessible through this Website, including our Advertising, Service Partners, and any other third parties, have their own privacy policies and data collection, use, and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. 

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may also provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related Website information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

7.     Choices About How We Use and Disclose Your Information

We may, from time to time, use information you have provided to us to send you email(s) regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them on the form on which we collect your data (the order/registration form). If you do not wish to have your information used by the Company to promote our own or third parties products or services, you can “opt-out” by accessing your account online and editing your account information to no longer receive such offers and mailings. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transaction. 

 

You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Website may not work properly in your case.

 

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

 

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights  for more information.

 

8.     Updating and Correcting Information

We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Website. You may also access and correct your personal information and privacy preferences by emailing or writing us at:

RESIDENT AGENTS INC.

Attention:  Higher Standard Enterprises LLC

8 The Green, Suite R
Dover, DE 19901

Email: hello@gethigherstandards.com

Please include your name, address, and/or email address when you contact us.

We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information, may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

9.     Security of Your PII

At our Website you can be assured that your PII is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:

•        We work hard to ensure that the data we collect is reliable, accurate, complete and current. We encrypt all PII, in order to prevent unauthorized parties from viewing such information when it is transmitted to us. We also only keep collected information only for as long as reasonably necessary to fulfill the purpose you have provided it for and use it only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

•        We limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with the Website. 

•        Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection.

•        Finally, access by you to your PII is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction using Secure Socket Layer (SSL) encryption technology, to prevent your PII from being stolen or intercepted. Additionally, all information you provide to us is encrypted and stored on a restricted-access database that is away from our main Website and only accessible by authorized users.

In order to serve you most effectively, credit card transactions and order fulfillment are handled by established third-party banking institutions and processing agents (such as PayPal). They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

This is not a HIPAA compliant business and the Website should not be used to store any protected health information (“PHI”). By using the Website, you agree not to store any information containing PHI. 

Phishing and other identity theft practices are of great concern to the Company. We do not and will not, at any time, request your credit card information, your account ID, login password or any identification numbers in a non-secure or unsolicited e-mail or telephone communication. We strongly advise you not to respond to any such requests and report them to us immediately. More information can be found on phishing by contacting the Federal Trade Commission. 

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.

10.  Miscellaneous

You must be at least 21 years old to have our permission to use this Website. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors. If we learn we have collected or received PII from an individual under 21, we will delete that information. If you believe we might have any information from or about an individual under 21, please contact us at: hello@gethigherstandards.com.

You should also be aware that when PII is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this Website, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control, and this Privacy Policy does not apply to such information. Please consult our Website Terms and Conditions of Use Agreement for our Site Conduct policies. 

If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your PII, or our privacy practices, please contact us at: hello@gethigherstandards.com. 

You can also contact us by sending written correspondence to:

RESIDENT AGENTS INC.

Attention:  Higher Standard Enterprises LLC

8 The Green, Suite R
Dover, DE 19901

11.  Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California price rights visit [CCPA Notice link]. [KW4] 

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send an email to hello@gethigherstandards.com. 

This Privacy Policy for California Residents supplements the information contained in Higher Standard Enterprises,LLC’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

 

·      Publicly available information from government records.

·      Deidentified or aggregated consumer information.

 

In particular, our Website has collected the following categories of personal information from consumers within the last twelve (12) months:

 

Our Website obtains the categories of personal information listed above from the following categories of sources:

·      Directly from you. For example, from forms you complete or products and services you purchase.

·      Indirectly from you. For example, from observing your actions on our Website.

 

Use of Personal Information

We may use or disclose the personal information We collect for one or more of the following purposes: 

·      To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, We will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, We will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. 

·      To provide, support, personalize, and develop our Website, products, and services.

·      To create, maintain, customize, and secure your account with us.

·      To process your requests, purchases, transactions, and payments and prevent transactional fraud.

·      To support you and to respond to your inquiries, including investigating and addressing your concerns, and to monitor and improve our responses.

·      To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

·      To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

·      For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

·      To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

·      As described to you when collecting your personal information or as otherwise set forth in the CCPA.

·      To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

Sharing Personal Information

We do not sell your personal information to third parties.

Your Rights and Choices 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

 

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

·      The categories of personal information We collected about you.

·      The categories of sources for the personal information We collected about you.

·      Our business or commercial purpose for collecting or selling that personal information.

·      The categories of third parties with whom We share that personal information.

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

·      sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 

·      The specific pieces of personal information We collected about you (also called a data portability request).

 

Right to Delete 

You have the right to request that We delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, We will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

·      Complete the transaction for which We collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you. 

·      Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 

·      Debug products to identify and repair errors that impair existing intended functionality. 

·      Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. 

·      Comply with the California Electronic Communications Privacy Act (Cal.Penal Code § 1546 et. seq.). 

·      Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

·      Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 

·      Comply with a legal obligation. 

·      Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

We will delete or de identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

 

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either: 

·      Write us at:  

RESIDENT AGENTS INC.

Attention:  Higher Standard Enterprises LLC

8 The Green, Suite R
Dover, DE 19901

·      Emailing us at hello@gethigherstandards.com.

 

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. To designate an authorized agent, email us at  hello@gethigherstandards.com.

 

You may also make a request to know or delete on behalf of your child by Emailing us at hello@gethigherstandards.com.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

·      Provide sufficient information that allows us to reasonably verify you are the person about whom We collected personal information or an authorized representative.

·      Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with personal information if We cannot verify your identity or authority to make the request and confirm the personal information relates to you. 

 

You do not need to create an account with us to submit a request to know or delete. However, We do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.

 

We will only use personal information provided in the request to verify the requestor's identity or authority to make it. 

 

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at hello@gethigherstandards.com.

 

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), We will inform you of the reason and extension period inwriting.

 

If you have an account with us, We will deliver our written response to that account. If you do not have an account with us, We will deliver our written response by mail or electronically, at your option.

 

Any disclosures We provide will only cover the 12-month period preceding our receipt of your request. The response We provide will also explain the reasons We cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If We determine that the request warrants a fee, We will tell you why We made that decision and provide you with a cost estimate before completing your request.

 

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, We will not:

·      Deny you goods or services.

·      Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.

·      Provide you with a different level or quality of goods or services.

·      Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

Contact Information

If you have any questions or comments about this notice, the ways in which Higher Standard Enterprises LLC collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone:  (234)444-4437

Email: hello@gethigherstandards.com.

Postal Address: 

RESIDENT AGENTS INC.

Attention:  Higher Standard Enterprises LLC Data Privacy Dept

8 The Green, Suite R
Dover, DE 19901

 

If you need to access this Policy in an alternative format due to having a disability, please contact hello@gethigherstandards.com.